Health scores are hailed as the panacea 💊 in Customer Success. The reality is that they give yet another excuse to not be proactive in CS. Health scores must be built on top of success journeys that lead to the goal of the customer to be effective.
Many customers usually means a lot of ideas. That’s great! But if we just send every request to our colleagues in the product department… their inbox will be full. Here’s a better way to handle customer requests for optimal output.