A good handover is the first big step to a healthy and happy customer. Here is how you can make your sales handover smoother immediately.
Do you want to be taken more seriously as a Customer Success Manager? You need to push back. Here’s how and why pushing back will help you collaborate better with your colleagues.
What does a Customer Success Manager do? And what skills do they need? What career opportunities do they have?
What is Customer Success Management? How is it connected to Marketing and Sales? And how can businesses benefit from it?
Don’t talk bad about your competition. End of story. I am asking why? And how should I talk about them instead?
Keeping your customers is key to surviving a crisis (like COVID-19). But even if your organization doesn’t show any symptoms – it might already have caught some nasty churn germs. Learn more about the 17 Churn Types and how to prevent them in this article.
Where I live, you can find orange balloons hanging on every corner. It’s this time again – the European football championship. Customer Success is a …
How close are you with your developers? I’m asking because in most companies, CS is really close with Sales. Marketing. Product. But rarely with the …
The best marketing folks I’ve worked with are the ones that understand how much value CS brings to the table. And yes, it’s not easy …
We love the stories of big visionaries. Elon. Steve. Oprah. I was about to say Bill, but I don’t know if that is a great …
Marketing cannot be trusted. Sales cannot be trusted. All they do is lure people in, and sell them something they don’t need. We tell us …
How often have you felt like your customer doesn’t really have time for you? They are busy, after all, and we don’t want to be …
I need you to know: You are valuable to your business. Please never doubt that. I’m telling you this because I know that Customer Success is often …
Last week, I shared my opinion on the relationship between Sales and CS when it comes to upselling. This week, I want to share a …
It’s almost a religious question. Should Customer Success also take care of upselling or not? The 2 schools of thought go along these lines: – …
On my first day as a Customer Success Manager, I was confused. Isn’t *everyone* responsible for our customers’ success? (don’t laugh!) I just sort of …
80% of your results come from 20% of the work. That’s the Pareto principle. For us in Customer Success, that means that we need to …
Customer Success Managers are so hard to find! Hiring a Customer Success Manager can be a nightmare. It’s a young profession – and, especially here …
I have to admit: I was never a big fan of hurdles and track racing. I always had this fear of falling over one of them, in …
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